A PATIENT’S FAMILY RECOGNIZES CNS’ CARE IN THE ERA OF COVID
At CNS, we believe that families are central to the recovery process, and their efforts have been all the more vital during the current public health crisis. Their trust and support have enabled CNS to meet challenges and continue delivering the highest quality care.
Susan Clark, a family member of a patient at CNS Fort Worth, shares her experience with her brother's transition into CNS' post-acute brain injury rehabilitation program during the pandemic.
Susan's brother had a major stroke in March 2020, which left him with severe damage to the right side of his brain, in a wheelchair, and unable to use the right side of his body. After nearly a month in the hospital, he was admitted to the Inpatient Residential Program at CNS Fort Worth.
Susan and her family were impressed by how smoothly CNS took care of the transition to our facility. "CNS handled everything," she said. "Right from the start, the level of care they showed for my brother was wonderful, and it was such a relief to know that we didn't have to worry about the logistics. It was one of the most unexpected and excellent healthcare experiences that we have ever seen," she said.
In the Inpatient Residential Program, Susan's brother lives in a safe, secure CNS residence where he receives treatment by our trained Neuro Rehabilitation Specialist (NRS) in addition to therapy up to six hours a day, five days a week.
"The house is beautiful and is in one of the best neighborhoods in Fort Worth. We were amazed to see that it doesn't look like a clinic or hospital. It looks like a lovely, well-kept home," said Susan.
CNS' preventive and protective measures at this time do not allow visitation at clinical and residential facilities, so Susan and her mother remain outside the home when they visit.
"There is a little garden area outside the window where we speak to my brother at a safe distance through the screen. We talk and laugh, and he will tell us about his day and introduce us to people he wants us to meet," said Susan. "We've come to know all the therapists by name, and they've come to feel like family."
Instead of in-person meetings during this time, clinical staff and families have video meetings via Zoom. "When we speak to the team on the video conferences, they aren't afraid to address us as a family with my brother in the room. Staff are open and encouraging and let us know what we can do as a family to keep him motivated," said Susan.
Susan also shared her appreciation for CNS' stringent safety measures, "If CNS suspects that someone might be carrying the symptoms of COVID-19, the system they have in place is excellent. And they call us every step of the way to let us know what's going on, and they make sure my brother is safe," she said.
"Our entire family is excited about our loved one's progress, and we thank everyone at CNS. They are an amazing team with everyone working together, or, as we say in Texas, they are 'a well-oiled machine,'" Susan said.